Scheduled On-Site Maintenance Visit

Description

Maintaining your communication systems in peak condition is essential for business operations. Our Scheduled On-Site Maintenance Visit is a professional service tailored for businesses relying on analog or VoIP telephone networks, charging stations, or related technology.

This booking-based service is ideal for hotels, healthcare facilities, universities, assisted living centres, and government agencies with multiple endpoints and high daily usage. Our certified technicians will visit your location to inspect, troubleshoot, and maintain your installed equipment. This includes analog and IP telephones, guest room charging devices, kiosk charging stations, and wired/wireless connectivity points.

Please find below a list of the inclusions

• A physical inspection of up to 50 telephony/charging units is required.
• The testing process will include analogue and SIP lines, cabling, and power connections.
• Please find below a list of the firmware and configuration checks that should be carried out on IP phones.
• Please ensure that you carry out regular checks on the cleanliness and functionality of charging stations.
• Please note that basic repairs or part replacements will be carried out, provided that the necessary parts are provided in advance.
• The objective is to optimise call clarity, button functions and charging speed.
• It is recommended that consultation be held with staff members regarding recurring issues and upgrades.
• On-site visit report and status summary.

This service can be scheduled in advance for new installations, preventative maintenance, or before peak seasons to mitigate the risk of guest or staff complaints.

The intended audience for this product is as follows

• Hotels with 50 or more guest rooms that are equipped with telephones.
• Hospitals or clinics requiring regular telecommunications inspections.
• Schools and universities that have implemented a system that covers the whole campus.
• Assisted living centres are advised to take proactive measures when it comes to technology.
• Facilities preparing for inspection, audit, or renovation